Service Cloud Pricing
Salesforce Service Cloud offers flexible pricing plans based on the features and support required by businesses of all sizes. These plans range from the Essentials plan, which is designed for small businesses with basic customer service needs, to the Unlimited plan, which provides the most comprehensive set of features and support for large enterprises.
Essentials Plan
The Essentials plan is the most affordable Service Cloud pricing plan, starting at $25 per user per month. This plan includes core customer service features such as case management, knowledge base, and email support. It’s a great option for small businesses with limited budgets and customer service needs.
Professional Plan
The Professional plan is the next step up from the Essentials plan, starting at $75 per user per month. This plan includes all of the features in the Essentials plan, plus additional features such as omnichannel routing, self-service portals, and reporting and analytics. It’s a good option for businesses that need more advanced customer service capabilities.
Enterprise Plan
The Enterprise plan is the most comprehensive Service Cloud pricing plan, starting at $150 per user per month. This plan includes all of the features in the Professional plan, plus additional features such as AI-powered case management, predictive analytics, and proactive customer engagement. It’s a great option for large enterprises with complex customer service needs.
Unlimited Plan
The Unlimited plan is the most expensive Service Cloud pricing plan, starting at $300 per user per month. This plan includes all of the features in the Enterprise plan, plus unlimited storage and support. It’s a good option for businesses that need the most comprehensive set of features and support available.
Which Service Cloud Pricing Plan Is Right for Your Business?
The best Service Cloud pricing plan for your business will depend on your specific needs and budget. If you’re not sure which plan is right for you, you can contact Salesforce for a consultation.
Editions
Service Cloud offers a range of editions, meticulously designed to cater to the unique requirements of various businesses. Each edition is meticulously crafted to provide a tailored solution, ensuring an optimal fit for your specific business needs.
Professional Edition
The Professional Edition serves as an ideal starting point for companies embarking on their customer service journey. It offers a robust foundation for providing efficient and effective support, empowering businesses to cultivate lasting customer relationships. The Professional Edition encompasses essential features such as case management, knowledge management, and web-to-case functionality, enabling you to streamline your support operations and enhance customer satisfaction.
Enterprise Edition
For businesses seeking a more comprehensive solution, the Enterprise Edition delivers a feature-rich suite of tools designed to elevate customer engagement. In addition to the capabilities of the Professional Edition, this edition boasts advanced functionality including multi-channel support, workflow automation, and advanced reporting and analytics. The Enterprise Edition empowers businesses to orchestrate seamless customer experiences across all channels, proactively identify customer needs, and gain valuable insights to drive continuous improvement.
Unlimited Edition
The Unlimited Edition represents the pinnacle of Service Cloud capabilities, offering an unparalleled solution for businesses demanding the highest level of customer care. It encompasses all the features of the Professional and Enterprise Editions, further augmented by a plethora of premium capabilities. These include predictive analytics, AI-powered recommendations, and personalized campaign management. The Unlimited Edition empowers businesses to harness the power of data and cutting-edge technology to deliver exceptional customer experiences, build lasting relationships, and achieve unparalleled service excellence.
Salesforce Service Cloud Pricing
Salesforce Service Cloud offers a range of pricing plans to cater to the needs of businesses of all sizes. The pricing starts at $25 per user per month for the Essential edition and goes up to $150 per user per month for the Unlimited edition. In between, there are the Professional edition ($75 per user per month) and the Enterprise edition ($125 per user per month).
Essential Edition
The Essential edition is the most basic plan and is suitable for small businesses with up to 10 users. It includes core features such as case management, knowledge base, and web-to-case functionality. Additionally, it offers integrations with popular third-party applications such as Gmail and Outlook.
Professional Edition
The Professional edition is a step up from the Essential edition and is designed for businesses with up to 100 users. It includes all the features of the Essential edition, plus additional features such as advanced reporting, workflow automation, and self-service portals. Furthermore, it offers enhanced integrations with Salesforce Sales Cloud and other Salesforce products.
Enterprise Edition
The Enterprise edition is the most comprehensive plan and is suitable for large businesses with over 100 users. It includes all the features of the Professional edition, plus additional features such as unlimited storage, advanced analytics, and AI-powered recommendations. Moreover, it offers premium support and priority access to new features.
Unlimited Edition
The Unlimited edition is the top-tier plan and is designed for businesses with the most demanding customer service needs. It includes all the features of the Enterprise edition, plus additional features such as unlimited custom objects, unlimited workflows, and unlimited storage. Furthermore, it offers dedicated support and access to a team of Salesforce experts.
Additional Costs
While Salesforce Service Cloud offers a range of pricing options, there are certain additional costs to consider. These may include:
- Custom Development: Salesforce provides a variety of tools and resources for customizing the Service Cloud platform. However, if you require extensive customization or integrations beyond the standard offerings, you may incur additional charges for development services.
- Consulting: Salesforce offers a team of experts who can provide guidance and support with implementation, configuration, and optimization of the Service Cloud solution. Consulting services are typically charged on an hourly basis.
- Data Storage: Salesforce provides a certain amount of data storage included with each Service Cloud subscription. However, if you exceed this limit, you may incur additional charges for additional storage capacity.
- Integrations: Salesforce offers a range of pre-built integrations with other applications and systems. However, if you require custom integrations or connections to non-supported systems, you may incur additional charges for development and maintenance.
- Usage-Based Charges: Certain features, such as SMS or email messaging, may incur usage-based charges. These charges are typically billed on a per-unit basis.
It’s important to factor in these additional costs when budgeting for your Salesforce Service Cloud implementation. By understanding the potential expenses involved, you can make informed decisions about the features and services you need, and plan accordingly.
Enterprise Pricing
Salesforce offers customized pricing for large enterprises with complex requirements. The exact cost of Service Cloud for an enterprise will vary depending on the specific needs of the organization, including the number of users, the level of support required, and the number of add-on features and integrations needed. However, there are some general guidelines that can help enterprises estimate the cost of Service Cloud.
Number of Users
The number of users who will be using Service Cloud is one of the most important factors in determining the cost. Salesforce offers a variety of pricing tiers based on the number of users, so it is important to carefully consider the number of users who will need access to the system.
Level of Support
The level of support that is required is another factor that will affect the cost of Service Cloud. Salesforce offers a variety of support options, including phone, email, and chat support. The level of support that is required will depend on the size and complexity of the organization.
Add-on Features and Integrations
Service Cloud offers a variety of add-on features and integrations that can extend the functionality of the system. These features can include things like case management, knowledge management, and self-service portals. The cost of these add-on features and integrations will vary depending on the specific features that are required.
Additional Considerations
In addition to the factors listed above, there are also a number of other considerations that can affect the cost of Service Cloud. These considerations include the length of the contract, the type of deployment (cloud or on-premise), and the region where the system will be used.
Contact Salesforce for a Quote
The best way to get an accurate quote for Service Cloud is to contact Salesforce directly. Salesforce will be able to provide you with a customized quote that takes into account all of the factors that are relevant to your organization.
